Evaluative Research
— Remote Testing —
Worked with an external recruitment agency, I recruited 10 IT pros outside of Dell with an average of 15 years IT experiences. In order to make sure my design serves a wide range of users, I purposely requested for at least 1 participant with less than 5 years of experiences and 1 participant with more than 10 years of experiences. All testings sessions are monitored remotely in Zoom with mouse control.
The main goal of this usability testing study is to —
Evaluate the new upgrade workflow
Discover areas of improvements
Explore and test out the idea of an “Easy Upgrade“
— Research Findings —
100% task completion
Participants were able to perform the Upgrade Readiness Check and Complete an Upgrade Successfully
SUS score 93.75
The System Usability Scale (SUS) provides a “quick and dirty”, reliable tool for measuring the usability.
“It’s easy and informative, even someone who doesn’t really know this product could use it.”
— Participant’s quote
— Areas of Improvements —
Preparing for an upgrade
9 out of 10
Participants indicated they need more information on what each upgrade setting does.
During an upgrade
4 out of 10
Participants need more visual indication of the upgrade process, such as a progress bar.
Before commit to a new upgrade version
5 out of 10
Participants questioned whether the errors are show stoppers & whether the system can fix it for them.
Easy Upgrade vs. Manual Step by Step Upgrade
5 out of 10
participants felt comfortable directly jump onto Easy Upgrade.
3 of them prefer to have Dell provides recommended default upgrade settings
2 of them prefer to have the settings follow their last upgrade set up
Impacts
Designed an Easy Upgrade Experience for a Complex Product
